Refund Policy
Refund Policy
We know you're going to love Caltein Co. products but we know that accidents happen! We will do our very best to make sure Caltein Co. products leave our facility and get to your door securely packaged, but if for any reason your products arrives damaged or in unsatisfactory condition, please reply to your order confirmation email or fill out our contact form directly with your order number and pictures of your damaged goods for us to be able to process your replacement. Refunds are not offered at this time.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will accept damaged goods notifications and requests for replacements for up to 7 days after goods are delivered.
Shipping a Replacement
If we do need to issue you a replacement order, we will cover all shipping costs via regular ground shipping only. If you require expedited shipping, you will need to cover those costs.
We know you're going to love Caltein Co. products but we know that accidents happen! We will do our very best to make sure Caltein Co. products leave our facility and get to your door securely packaged, but if for any reason your products arrives damaged or in unsatisfactory condition, please reply to your order confirmation email or fill out our contact form directly with your order number and pictures of your damaged goods for us to be able to process your replacement. Refunds are not offered at this time.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will accept damaged goods notifications and requests for replacements for up to 7 days after goods are delivered.
Shipping a Replacement
If we do need to issue you a replacement order, we will cover all shipping costs via regular ground shipping only. If you require expedited shipping, you will need to cover those costs.